Privacy Policy

Last updated: January 2025

1. Introduction

SERAI Ocean Dream ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Payment information (processed securely through third-party providers)
• Travel preferences and special requirements
• Passport and identification details (for booking purposes)
• Communications with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and location data
• Pages visited and time spent on site
• Referring website information

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your charter
• Provide customer support
• Send promotional communications (with your consent)
• Improve our services and website
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations
• Payment processors for secure transactions
• Legal authorities when required by law
• Business partners with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

7. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Phone: +960 777 0235
• Address: Ma. Kashimeeru Vaadhy, Male', Republic of Maldives